Shipping Damages:
Shipping damages must be reported as soon as your receive the item. Any item that is reported over 5 business days late may not be claimed for damage. We use the most efficient and stable packing materials for lamps and anti-static bubble wrap for electronic parts. If there are no notes on damages upon receipt, we cannot issue a refund or exchange. If you received a physically damaged item, give us a call and we'll assess the situation. Most damages that occurred during shipment may be reshipped once damage has been verified.
Returns or RMAs (Return Merchandise Authorization):
We only accept exchanges and returns for merchandise that is found to have a manufacturer's defect. In which case, we reserve the right to send our customer a replacement or refund at our discretion within the first 30 days. Sorry, we cannot accept returns because the product is not to your liking. Our products are marked with a special stamp. Please make sure the stamp is visible on our product before sending it back for RMA. We are able to bring our customers bottom line pricing and great customer service by only handling returns related to manufacturer's defects; or in which cases where we can exchange the product from our suppliers.
Please note that there is a 25% restock fee for all opened, unopened and non-defective parts. These fees are assessed on a case-by-case basis for registered service centers.
Returns, Exchanges and Warranty For Plasma, DLP and LCD TV Parts:
Because PCBs and other parts for PDP, DLP, and LCD televisions are sometimes rare and fragile, please read our policy on ordering parts. Parts may only be exchanged for similar parts. We accept no returns and do not refund after 10 business days for parts unless the part is Dead/Defective On Arrival (DOA). Exchanges are offered only if you've received the wrong part or if the product is DOA. Exemptions to this policy are made on a case-by-case basis.
RMA Process:
Please call into our office at (210) 421-7444 and we will be happy to help you start your warranty claim or RMA process. If you can't get a hold of anyone, you may email us, but we encourage you to try calling again because we don't typically start an RMA process over email. Due to our high call volume, we apologize if we can't get to your call immediately. For your Return Merchandise Authorization Number, please use your original order number, preceded by "RMA" when sending packages back to us.
Diagnostic and restocking fees are waived if the lamp or part is defective.
